{"id":11,"date":"2023-04-11T14:23:05","date_gmt":"2023-04-11T14:23:05","guid":{"rendered":"https:\/\/www.studiobotics.africa\/?page_id=11"},"modified":"2025-04-24T08:21:48","modified_gmt":"2025-04-24T06:21:48","slug":"refund_return","status":"publish","type":"page","link":"https:\/\/www.globaleyes.co.za\/refund_return\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\t\t
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Refund & Return Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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You may exchange most of our products in their new, unused condition within 7 days of delivery for a different item or full refund. Please see below for further information on how to return an item.<\/p>

Incorrect item delivered<\/strong><\/span><\/p>

We take great care in making sure you receive the correct item. However, should we unintentionally deliver the wrong one, or if the product you receive does not match the image or description on our website, please notify us within 7 days, and we\u2019ll collect the item from you at no charge.<\/p>

Following which, you\u2019ll have the choice of:<\/p>

  • Receiving the correct product (Obviously at no delivery or other extra charges)<\/li>
  • Receiving a full refund.<\/li><\/ul>

    Give us a call on\u00a0011 836 0613. You can also email us\u00a0here\u00a0for immediate assistance.<\/p>

    Simply changed your mind about your purchase?<\/strong><\/span><\/p>

    We want you to be happy with your purchase, and so you may return most of our products in their new, unused condition within 7 days of delivery for a refund excluding original courier fee. We\u2019ll be happy to arrange a collection and replacement delivery for you on your behalf at the courier fee.<\/p>

    Give us a call on 011 836 0613. You can also email us here for immediate assistance.<\/p>

    Once we\u2019ve received your returned item,<\/p>

    • You will receive a full refund or your replacement item (with courier charge)<\/li><\/ul>

      Please note that no refund is available if the item was received as a gift.<\/p>

      Damaged goods<\/strong><\/span><\/p>

      Should you receive your item\/s in a damaged condition, please notify us within 7 days. Please click here to send us your query, or give us a call on 011 836 0613. We\u2019ll need relevant photographs so that we can assess how the damage occurred and use the experience to improve our service to you.<\/p>

      Once we have validated your return we\u2019ll arrange collection of your item at no charge, after which you\u2019ll have the choice of:<\/p>

      • Receiving the correct product (Obviously at no delivery or other extra charges)<\/li>
      • Receiving a full refund.<\/li><\/ul>

        Please Note:<\/p>

        • Please note that no refunds are allowed on sale or discounted items.<\/strong><\/span><\/li>
        • The returning product \/ Item must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us.<\/li>
        • Returns that are sent back otherwise will have a 10% repackaging fee levied against them.<\/li>
        • These terms and conditions apply exclusively to online orders and do not cover items purchased in-store. In-store purchases are governed by separate terms and conditions, which can be reviewed and agreed to at the time of the transaction.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Refund & Return Policy You may exchange most of our products in their new, unused condition within 7 days of<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.globaleyes.co.za\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.globaleyes.co.za\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.globaleyes.co.za\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.globaleyes.co.za\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globaleyes.co.za\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/www.globaleyes.co.za\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":390873,"href":"https:\/\/www.globaleyes.co.za\/wp-json\/wp\/v2\/pages\/11\/revisions\/390873"}],"wp:attachment":[{"href":"https:\/\/www.globaleyes.co.za\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}